Knowledge Base

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Knowledge Base

Troubleshoot

Troubleshoot

Find answers to common problems and error messages.

Download & Installation

I can't find Pro Quick Draw on the Visio or PowerPoint Toolbar

Pro Quick Draw is grayed-out on my toolbar and I can't access the plug-in

ERROR: Unprocessable resource: machine count has exceeded maximum allowed with current policy

How to Submit my Log File to Pro Quick Draw

Templates

I am unable to view my Templates in the drop-down

I can't insert a drawing into my template

I have opened a previously created document and I am unable to add plays

Master Library

My Files/Drawings are Missing from my Master Library

ERROR: File Path is not Located

ERROR: The file is being used by another process

ERROR: The specified path, file name, or both are too long.

ERROR MESSAGE: play does not exist at location

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Formatting

My background is different than what I drew on

Will resized images be uniform in size, or is there a need for a base template for each individual drawing in order to ensure uniformity?

I'm having an issue with the text not formatting in my drawing

Why does my drawing show an object instead of a title at the top?

Integrations

ERROR: (Hudl/Qwikcut) One or more of the selected View Angles do not exist in the play.

ERROR: (Hudl/Qwikcut) The Pro Quick Draw Video Tools must be installed before using this feature

ERROR: (Hudl/Qwikcut) This program is blocked by group policy

ERROR: (Hudl/Qwikcut) You must select at least one Clip Angle before adding a play.

ERROR: (Hudl/Qwikcut) Object reference not set to an instance of an object.

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